Governance of Information and Communication Technology Development at Gorontalo State University

Wahidin Usulu; Sukarman  Kamuli; Yanti  Aneta; Alexander H.  Badjuka

doi:10.70742/asoc.v2i1.409

Authors

Wahidin Usulu Gorontalo State University
Sukarman Kamuli Gorontalo State University
Yanti Aneta Gorontalo State University
Alexander H. Badjuka Gorontalo State University

DOI:

https://doi.org/10.70742/asoc.v2i1.409

Keywords:

ICT Governance, Digital Transformation, Higher Education, Public Administration, Policy

Abstract

The governance of information and communication technology (ICT) has become a strategic necessity for higher education institutions to ensure effective academic services and sustainable digital transformation. This study aims to analyze the ICT governance system at the Academic Service Unit for ICT (UPA TIK) of Gorontalo State University. A qualitative case study design was employed. Data were collected through in-depth interviews, document analysis, and direct observation, and analyzed using the Miles and Huberman interactive model. Triangulation was applied to ensure data credibility and validity. The results reveal five governance dimensions: (1) strategic alignment, (2) organizational structure, (3) managerial competence, (4) resource allocation, and (5) institutional culture. While ICT development has been integrated into the university’s strategic plan and supported by adequate infrastructure, weaknesses remain in managerial competence, fragmented decision-making, and limited funding. Institutional culture shows positive digital acceptance but is still constrained by resistance to change. This study concludes that effective ICT governance requires clear organizational structures, competent leadership, and stakeholder participation. The novelty of this research lies in proposing a contextualized governance model for Indonesian higher education, balancing global ICT frameworks with local organizational and cultural dynamics. These findings contribute theoretically to the discourse on digital governance and provide practical recommendations for policymakers in strengthening digital transformation in higher education.

References

Ali, E. Y., Munir, M., Permana, J., & Kurniady, D. A. (2020). Academic service quality in education management in higher education. 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019), 455–461.

Cheung, S. K. S. (2013). Information technology governance in higher education institutions. Proceedings of the 2013 International Conference on Business Computing and Global Informatization, 290–293.

Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.

Damayanto, A., Bangkara, B. A., Abidin, A. Z., Heryani, A., & Maruf, I. R. (2022). Management Challenges for Academic Improvement in Higher Education in The Digital Era. Nazhruna: Jurnal Pendidikan Islam, 5(2), 572–592.

Faedlulloh, D., Yulianto, Y., & Karmilasari, V. (2021). A structural and mindset bureaucratic reform agenda for Jokowi’s second term. Jurnal Ilmu Administrasi Dan Organisasi Bisnis & Birokrasi, 27(2), 67–76.

Florea, D., & Florea, S. (2020). Big data and the ethical implications of data privacy in higher education research. Sustainability, 12(20), 8744.

Gkrimpizi, T., Peristeras, V., & Magnisalis, I. (2023). Classification of barriers to digital transformation in higher education institutions: Systematic literature review. Education Sciences, 13(7), 746.

HAMIDU, M. (2025). OPTIMIZING SERVICE DELIVERY IN TERTIARY INSTITUTIONS THROUGH ICT SUPPORT. International Journal of Assessment and Evaluation in Education.

Harto, B., Rukmana, A. Y., Subekti, R., Tahir, R., Waty, E., Situru, A. C., & Sepriano, S. (2023). Transformasi bisnis di era digital: Teknologi informasi dalam mendukung transformasi bisnis di era digital. PT. Sonpedia Publishing Indonesia.

Kusmin, A., Monoarfa, M. A., & Juanna, A. (2023). Pengaruh Kualitas Layanan Sistem Informasi Akademik (SIAT) Terhadap Tingkat Kepuasan Mahasiswa Program Studi S1 Manajemen Fakultas Ekonomi Universitas Negeri Gorontalo. YUME: Journal of Management, 6(2), 72–82.

Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic Inquiry. SAGE Publications. https://books.google.co.id/books?id=2oA9aWlNeooC

Lubis, Ramdhan., Nabila, Putri., Nasution, N. Ilmi., & Azzahra, Lathifah. (2024). Hasraful, & Fadillah Andina6.(2024). Jurnal Review Pendidikan Dan Pengajaran, 7, 7899–7906.

Martinus, M. S. (2022). The paradigm shift from traditional public Administration to sustainable public Administration. African Journal of Development Studies (Formerly AFFRIKA Journal of Politics, Economics and Society), 12(2), 99–129.

Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook. sage.

Najib, M. A., & Maunah, B. (2022). Inovasi pendidikan di era digital (studi pelaksanaan pembelajaran di jenjang SD-SMP Kabupaten Tulungagung). Tadbir: Jurnal Manajemen Pendidikan Islam, 10(1), 1–17.

Osborne, P. S. P. (2006). The New Public Governance? 1. Public Management Review, 8(3), 377–387. https://doi.org/10.1080/14719030600853022

Rusman, A., Nadlifatin, R., & Subriadi, A. P. (2022). Information system audit using COBIT and ITIL framework: literature review. Sinkron: Jurnal Dan Penelitian Teknik Informatika, 6(3), 799–810.

Sabani, A., Deng, H., & Thai, V. (2019). Evaluating the development of E-government in Indonesia. Proceedings of the 2nd International Conference on Software Engineering and Information Management, 254–258.

Tantiono, A., & Legowo, D. (2020). Information system governance in higher education foundation using COBIT 5 framework. International Journal of Recent Technology and Engineering (IJRTE), 8, 2798–2811.

Weill, P., & Ross, J. W. (2004a). IT governance: How top performers manage IT decision rights for superior results. Harvard Business Press.

Weill, P., & Ross, J. W. (2004b). IT governance: How top performers manage IT decision rights for superior results. Harvard Business Press.

Willia Gusman, S. (2024). Development of the Indonesian Government’s Digital Transformation. Dinasti International Journal of Education Management & Social Science, 5(5).

Yamin, A. F., Rachmawati, A., Pratama, R. A., & Wijaya, J. K. (2024). Perlindungan data pribadi dalam era digital: Tantangan dan solusi. Meraja Journal, 7(2), 138–155.