The Influence of Leadership, Smart Posyandu and Service Quality on Patient Satisfaction at Public Health Centers in Tomohon City

Gerald Anthon Aror; Norry HY  Wullur; Ivan Soepardja Gustaf  Wullur

doi:10.70742/asoc.v1i2.209

Authors

Gerald Anthon Aror Fisipol Pascasarjana Universitas Katholik Parahyangan Bandung
Norry HY Wullur Universitas Negeri Manado
Ivan Soepardja Gustaf Wullur Universitas Negeri Manado

DOI:

https://doi.org/10.70742/asoc.v1i2.209

Keywords:

Leadership, smart integrated health post, service quality, patient satisfaction

Abstract

This study aims to determine how much there is or is not a positive and significant relationship between: (1). Leadership of the head of the health center with patient satisfaction, (2). Smart Posyandu with patient satisfaction, (3). Quality of health services with patient satisfaction, Together the leadership of the head of the health center, smart Posyandu and quality of service together with patient satisfaction. This study uses a survey method with correlational analysis which aims to obtain data on patient satisfaction variables to obtain data on the variables of leadership, smart Posyandu and quality of service used data sources from patients of each health center in Tomohon City. The number of samples was set at 320 people from a population of 3922 patients. By using simple correlation analysis and multiple correlation analysis at error levels of 0.05 and 0.01, it was concluded that the variables of leadership of the head of the health center (Xl), smart integrated health post (X2), and quality of service (X3), both individually and together, have a positive and significant relationship with patient satisfaction (Y).

References

Allamsyah, D., 2011., Health Service Management, Yogyakarta: Nuha Medika The Real Word, And You Sixth (6th) Edition, Minneapolis: West Pub.Co., Minneapolis

Aldha Z. 2013., The Relationship between the Performance of Posyandu Officers and the Satisfaction of Mothers Using Posyandu in Sie Semayang Village, Dli Serdang Regency, Accessed fromhttp://respository.USU.ac.id/bitstrieam/23455679/19768/4/echapter

% 2011.IV pdf

Aulia and Sasmita., 2014., The Influence of Education and Training, Job Satisfaction and Leadership on the Performance of Inpatient Nurses at Siak District Hospital. Tepak Journal of Business Management: Vol VI

(2): 69-75

Cessnasari. 2018., K Posyandu Avoids Hunger Edema: quoted on the Website:http://suaramerdeka.com.

Ministry of Health of the Republic of Indonesia. 2009., National Health System: Jakarta

- , 2011., General Pattern of Poayandu Management: Jakarta

Guritno, B., and Waridin., 2005., The Influence of Employee Perceptions Regarding Leadership Behavior, Job Satisfaction and Motivation on Performance. Indonesian Business Research Journal Vol.1 No. 1., p. 63-74.

Hasibuan W. and Ismayadi., 2010., Relationship of the Elderly Posyandu Service Program to the Level of Elderly Satisfaction. Accessed on the websitehttp://respository.usu.ac.ic/bistream.

Mubarak and Chayatin., Theory and Application of Public Health Science, Health Education, Concept of Behavior and Health Behavior, 1st edition, page 72, Jakarta: Salemba Medika.

Rondonuwu, NS., Sondakh RC and Ratag BT, 2014., The Relationship between Patient Satisfaction with the Quality of Outpatient Services and Interest in Reusing Health Services at Ranotana Weru Health Center, Manado City. Accessed from the website http:/fkm.unsrat.ac.id/wpo-content/uploads/2014/natalya-r.pdf, Faculty of Public Health, Sam Ratulangi University, Manado.

Salam UM Ikhtiar, and Nurhayani., 2013., Relationship of Leadership Style to Health Worker Performance at Wara Selatan Health Center, Palopo City. AKK Journal. Vol.2. No. 2, May 2013, Pages 29-34

Sornauli S., 2009., Relationship between Service Quality and Patient Satisfaction with Visits at Health Centers in Pakanbaru City. Accessedhttp://respository.usu.ac.id