The Role of Work Culture in Enhancing Employee Performance at the Department of Public Works and Spatial Planning, North Gorontalo Regency

Abstract

This study aims to analyze employee work culture in the implementation of duties and functions at the Public Works and Spatial Planning (PUPR) Office of North Gorontalo Regency. The background of the study is based on the importance of work culture as a foundation for improving the performance of state civil servants (ASN), particularly in realizing good, accountable, and service-oriented governance. Issues that emerged included low work discipline, weak accountability, lack of coordination, and declining employee loyalty. The study used a qualitative approach with a case study design. Data were obtained through interviews, observations, and documentation, then analyzed descriptively to gain a deeper understanding of employee work culture and the factors hindering its implementation. The research results indicate that the work culture, reflected in the aspects of discipline, responsibility, cooperation, and loyalty, is not yet optimal. Some employees still lack consistency in carrying out their duties, show little initiative, and are dependent on leadership direction. Furthermore, inhibiting factors such as weak leadership, an unsupportive work environment, a non-transparent reward system, and minimal training also impact the effectiveness of task implementation. This study concludes that strengthening the work culture of employees at the Public Works and Housing Agency (PUPR) of North Gorontalo Regency is an urgent need to improve organizational performance. Recommended strategic efforts include leadership development, competency development, and an objective reward system to create a productive and sustainable work environment.