The Leadership Strategies in Improving the Quality of Public Services at the Department of Education and Culture of Gorontalo Province

Risna K. Sunge; Ellys Rachman; Rukiah Nggilu

doi:10.70742/arsos.v2i2.397

Authors

Risna K. Sunge Universitas Bina Taruna Gorontalo
Ellys Rachman Universitas Bina Taruna Gorontalo
Rukiah Nggilu Universitas Bina Taruna Gorontalo

DOI:

https://doi.org/10.70742/arsos.v2i2.397

Keywords:

leadership strategy, public service, public administration, Gorontalo

Abstract

This study aims to analyze leadership strategies in improving the quality of public services at the Department of Education and Culture of Gorontalo Province. The research focuses on how leadership defines strategic direction, manages human resources, maintains organizational culture, emphasizes service ethics, and strengthens control and supervision. In addition, this study examines key determinants of public service performance, including responsiveness, responsibility, and accountability. A qualitative approach was employed, with data collected through observation, interviews, and document review. The findings reveal that although the Government of Gorontalo Province has achieved an “A” rating (Green Zone) in public service performance, the implementation within the Department of Education and Culture still faces challenges such as low responsiveness of civil servants, weak responsibility in task execution, and limited oversight mechanisms. These conditions highlight the need for more visionary and transformational leadership strategies to ensure that education and cultural services meet public expectations. This research is expected to provide theoretical contributions to the development of public administration studies and practical benefits for policy improvement and organizational performance.

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